FaxPress Premier WebHelp: Admin Guide > Appendix > Hardware Upgrade > Digital ISDN-BRI Upgrade

Digital ISDN/BRI Upgrade

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The procedures in this guide apply to FaxPress Premier Digital ISDN BRI units connected to ISDN BRI lines. For FaxPress Premier Digital T1 units using either CAS E&M or ISDN PRI protocol, contact Castelle for the Upgrading the FaxPress Premier Digital T1 document.

FaxPress Premier Digital ISDN BRI upgrade options are determined by the number of fax boards currently installed in the unit.:

FaxPress Premier Digital ISDN BRI units with 1 board factory-installed support 2 BRI ports (4 channels.) These units can be upgraded with:
■ 1 additional board, to support 4 BRI ports (8 channels)
■ 2 additional boards, to support 6 BRI ports (12 channels)

FaxPress Premier Digital ISDN BRI units with 2 boards factory-installed support 4 BRI ports (8 channels.) These units can be upgraded with 1 additional board, to support 6 BRI ports (12 channels.)

FaxPress Premier Digital ISDN BRI units with 3 boards factory-installed support 6 BRI ports (12 channels.) These units support the maximum number of fax channels avilable with the FaxPress Premier Digital ISDN BRI, and cannot be upgraded with additional fax boards.

These upgrade procedures assume that your FaxPress Premier is running the latest software build (at least version 4.0). To update your server software, visit the the Castelle FTP site.

Required Upgrade Procedures

Upgrading the FaxPress Premier Digital ISDN BRI involves three steps:
1. Adding the ISDN BRI board(s) to your FaxPress Premier, as described in Adding an ISDN BRI Board.
2. Configuring the new board. See Configuring the Dialogic System Software .
3. Updating the software. See Running the FaxPress Premier Upgrade Software .

Make sure you have completed each of these steps, including updating the software, before you start using your upgraded FaxPress Premier server.

Required Tools

The fax board upgrade requires a Phillips head screwdriver and needlenose pliers.

Upgrade Kit Contents

Make sure the FaxPress Premier Upgrade Kit contains the following components:
■ 1 or 2 Intel Dialogic Intelligent Fax Board(s)
■ 1 Castelle Upgrade Distribution CD
■ 2 or 4 Terminating Resistor Adapters
■ 1 CT (ribbon) bus cable, if you are upgrading from 1 ISDN BRI board to 2 or 3 boards

Make sure the 8-digit serial number displayed on the left side of the label on the CD (for example, S/N 84100200) matches the serial number on the label on the bottom of your FaxPress Premier server (for example, SERIAL NO. 84100200). If the serial number doesn’t match, contact Castelle tech support immediately. If you are upgrading more than one FaxPress Premier, use the correct upgrade CD for each server, or the software upgrade will fail.

Adding an ISDN BRI Board

Each fax board added will increase the number of supported channels by 4. To install an additional ISDN BRI board in the FaxPress Premier Digital, follow these steps:

1. Discharge static electricity from yourself by touching a grounded surface, attach a grounded static-dissipative wrist strap, and make sure the working sur-face is static-dissipative and grounded.
2. Shut down the FaxPress Premier from the client console by accessing the System Information folder in the System & Diagnostics folder, right-clicking in the blank area in the right side of the Faxmain window, and choosing the System Shutdown command. When the system has shut down, disconnect the power cord from the unit.
3. Remove the 5 cover screws holding the cover of the FaxPress Premier to the back panel, the 3 screws holding the bottom of the cover to each side of the chassis, and the 2 screws holding the front edge of the cover under the lip at the top of the front panel. The screw directly above the thumbscrew for the fan unit cover does not need to be removed, but you may need to loosen it slightly.

Remove only the FaxPress Premier cover screws. Do not remove any other chassis screws.
4. Remove the cover by sliding it toward the rear of the FaxPress Premier, then lifting it up when it is free of the front panel lip.
5. Locate the power supply module in the FaxPress Premier chassis.

 
6. Remove the 2 nuts with lock washers that hold the power supply to the base of the FaxPress Premier chassis. You may need to use needlenose pliers for this task.
7. Remove the 2 rear panel screws holding the bottom portion of the power supply to the rear panel and move the power supply to the side of the chassis, as far as the cables will allow.
8. Locate the cover brackets covering the bays above the factory-installed ISDN BRI board(s).
9. Remove the Phillips screw that is anchoring the cover bracket and remove the cover bracket from the lower bay, if this bay is not occupied by a board. If the lower bay is occupied by a board, remove the Phillips screw that is anchoring the cover bracket for the upper bay, and remove that cover bracket.

 
10. Remove the upgrade board from its packing material. Discharge static electricity from yourself by touching a grounded surface, attach a grounded static-dissipative wrist strap, and make sure the working sur-face is static-dissipative and grounded. Take care not to touch the connector tabs; hold the circuit board by the black metal mounting bracket, the metal faceplate with the analog line connectors, or the edges of the board.
11. Align the board so the black metal end-bracket angles UP from the board, as shown below.
12. Engage one end of the black metal mounting bracket (the end the arrow is pointing to above) in the card guide, then lower the connector end of the board and slide the board into place, aligning the PCI connector tabs so they plug into the PCI slot on the chassis smoothly and firmly.

13. Replace the anchor screw, to hold the upgrade board firmly in place. If only one ISDN BRI board was factory-installed in the chassis, install the ribbon bus cable supplied with your upgrade kit on that existing ISDN BRI board, and then connect it to the upgrade board you have added, attaching it to the connectors shown below.
14. Make sure you install the ribbon bus cable with the lock (hook) ends of the connectors toward the BACK PANEL of the FaxPress Premier chassis, as shown below. This orientation will mean that the hooks are on the ends of the connectors that are AWAY from the Black Metal Mounting bracket, as shown. To add 2 upgrade boards, connect the ribbon bus cable to both of the new boards.

15. If two boards were factory-installed prior to this upgrade, the ribbon bus cable will be in place; simply push the appropriate cable connector onto the board connector of the new board. Press the connectors firmly into place, to make sure there is a solid connection.
16. Replace the power supply in the FaxPress Premier chassis.
17. Replace the 2 rear panel screws that hold the bottom portion of the power supply to the rear panel of the FaxPress Premier, and then replace the 2 nuts with lock washers that hold the power supply to the base of the chassis.
18. Slide the FaxPress Premier cover back into place, making sure the leading edge fits under the front panel lip.
19. Replace the cover screws, keeping in mind that there are 5 for the back panel, 3 along the bottom of each side, and 3 holding the leading edge under the front panel lip. Tighten the fourth front panel lip screw if you loosened it.
20. If your Basic Rate Access outlet does not incorporate terminating resistors, connect one of the Terminating Resistor Adapters (supplied in your Upgrade Kit) to each of the ports on the fax board you have just installed.

The upgraded board is now ready to be connected and configured for service.

Configuring the Dialogic System Software

After adding the fax boards as described in Adding an ISDN BRI Board, and after connecting all necessary cables to the unit, follow these steps to configure the FaxPress Premier:

1. Access the FaxPress Premier server by connecting a keyboard, mouse, and monitor to it.

This task cannot be performed remotely. The unit must be accessed using a keyboard, mouse and monitor.
2. Power up the FaxPress Premier. A message box may appear briefly, telling you that the new board has been detected (this will only occur the first time you upgrade).
3. Select the Start>Programs>Administrative Tools>Services menu option to access the Services Folder.
4. Expand the Name column of the services list so you can read the full names of the services, then scroll to Castelle Trace/Error Logger Service. Right-click on this service.
5. Stop the Castelle Trace/Error Logger Service by selecting the Stop option. The Stop Other Services dialog box opens.
6. Click the Yes button. If you see error messages regarding application or memory errors, click OK in each message box. This will stop other active FaxPress Premier services.
7. Stop the following additional services manually by right-clicking each one and then selecting the Stop option:
■ Castelle FaxPress Startup/Monitor Process
■ Castelle Configuration
■ Dialogic System Service
■ GammaLink System Service

 
8. When all Castelle FaxPress Premier services are stopped, open the Start menu and select Programs>Intel Dialogic System Software>Configuration Manager-DCM
9. In the Intel Dialogic Configuration Manager window, right-click on Configured Devices on_FPxxxxxx and select Restore Device Defaults tomake the system rescan the boards.

10. During the detection process, the Assign Firmware File window opens, and displays a choice of two .pcd files, cpi400bripcipmp.pcd and cpi400bripcipp.pcd.
11. Select the cpi400bripcipp.pcd file and click OK. The software scan of the boards continues until complete. Then the Intel DCM window reappears, with all of the boards listed, and a red light displayed in each device icon.

All boards should use the same .pcd file.
12. Select the first board (for example, CPI400BRIPCI 0 in the above example), and then click the green Start Service button in the menu bar. A progress bar appears on top of the background screen, indicating the progress of the service startup. When all boards are started (all of the lights in the device icons are green), select the File>Exit command.
13. Click the Start Menu and select:

Programs>Intel Dialogic System Software>Configure GDK

to open the Dialogic GDK Configurator window.

 
14. In the Fax Configuration section, click the Control Panel Applet button. The Dialogic GammaLink Fax Configuration window appears, as shown below.

 

 

 
15. Click the Auto Detect button. A warning message appears.
16. Click OK. When the auto-detection process is complete, a message box appears, indicating that all boards have been detected.
17. Click OK in the message box. The Dialogic GammaLink Fax Configuration window now displays the new number of supported fax channels, as shown below.

 

 
18. Verify that this number is correct. Then click OK to exit the Dialogic GammaLink Fax Configuration box.
19. Click the Import Predefined Configuration button in the Configuration section of the Dialogic GDK Configurator window. The Open Profile dialog box appears, with the Registry Profile Files (.prf files) as shown below.
20. Select the .prf that matches the BRI line you have connected to the new ISDN BRI board in the FaxPress Premier (for example, gdk_bri_euro_CPI400BRIPCI.prf), then click Open. The Dialogic GDK Configurator Window reappears.

If you select the wrong profile file, the fax board’s behavior will be unpredictable. To correct this mistake, complete Step 21, and when the Dialogic GDK Configurator window opens, click the Import Predefined Configuration button again, and repeat Steps 19 and 20, selecting the correct profile file.
21. Click the Dispatcher Tab in the Dialogic GDK Configurator Window. Enter the total number of trunks now supported, keeping in mind that each board installed in the FaxPress Premier supports two trunks.
22. Click OK to close the window. This completes the configuration for your ISDN BRI board.

Running the FaxPress Premier Upgrade Software

To complete the update procedure and configure the FaxPress Premier for use with the new ISDN BRI board, follow these steps:
1. On a local Windows PC that is on the same network as the FaxPress Premier server, create a shared folder that allows access to everyone on the network.
2. Place the distribution CD that was supplied with your upgrade kit in a CD drive on this local PC.

Make sure the 8-digit Serial Number displayed on the left side of the label on the CD (for example, S/N 84100200) matches the Serial Number on the label on the bottom of your FaxPress Premier server (for example, SERIAL NO. 84100200). If you are upgrading more than one Faxpress Premier, use the correct upgrade CD for each server, or the software upgrade will fail.
3. Copy the file FPPUpgrade.exe from the distribution CD to the shared folder on this local PC.
4. Log into the FaxPress Premier server; either by means of a directly connected monitor, keyboard, and mouse; or by means of a remote Windows PC with network access.
5. Using Microsoft Explorer, browse in My Network Places to locate the shared folder on the local PC
6. Copy the file FPPUpgrade.exe from the shared folder to theC:/Castelle directory on the FaxPress Premier.
7. Right-click on the file, and select Properties. In the Properties dialog box, uncheck the Read-only checkbox, so the file becomes Read-Write.
8. Reboot the FaxPress Premier; this will run FPPUpgrade.exe, and then automatically delete this file.
9. By means of a remote Windows PC with network access, log into the FaxPress Premier server as Administrator.
10. Expand the FaxPress Neighborhood tree to show the Administration branch, select Fax Lines, and look at the list of lines to verify that the total number of fax channels has increased to reflect your upgrade.
11. Test each new BRI channel; send a fax over one of the channels you added.

This completes the upgrade procedure. The upgraded FaxPress Premier is now ready for use.

If you have any questions, please contact Tech Support at 408-852-8080 or visit the Castelle web site.

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FaxPress Premier WebHelp
Last Updated: 11/1/2007
 

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